SUPERIOR EXPERIENCEs
Frequently asked questions
FAQ
A lifestyle concierge company is a business that provides a variety of services to help people live more effortlessly. These services can include booking travel arrangements, planning events, making restaurant reservations, and purchasing tickets to events.
We are Cambridge based but support households in and around Cambridgeshire, Hertfordshire and London. We also have Worldwide clients both personal and corporate that we support with all their UK needs.
We charge a straight forward 10% service charge. No membership fees and no hidden charges.
You contact us with your enquiry and our team get straight to work fulfilling your request. We will negotiate availability and the very best rates on your behalf. Once confirmed we will send over the booking form directly from the supplier.
The lead time and the specific request alters the payment terms. However once you have signed our t&c’s and you are happy with the items or package we have sourced you, we would then ask for payment before we send over the suppliers booking form and payment details.
We work as an intermediary on your behalf, using our buying power and network to secure you the best availability and prices. However you will always sign the booking terms/ order form directly with the supplier. You will also pay the supplier directly.
Yes we have all the correct insurance.
Yes, if you have frequent requests we are able to dedicate you one single point of contact who will deal with all your requests.
Explore our services
We pride ourselves on our attention to detail, so whether it’s a private dinner party, wedding planning, hospitality tickets, glamping at Glasto, or anything else, our team have the knowledge and little black book to source and deliver you access to the most exclusive and hard-to-access places and events.
Are you looking for the perfect hotel, a chic child-friendly resort or a bespoke itinerary that includes every detail from the moment you're picked up to the moment you return home? Then leave it to us; our ATOL-protected travel team just loves curating the most personal trips and memories for our clients.
Need help sourcing that perfect one-of-a-kind gift? Does your pet need a place to stay while you're away? Looking for a chef for that upcoming dinner party? Or would you like your cupboards filled before you return from your trip? We support our clients with a wide variety of personal and unique requests.
